✓ NDIS Registered Provider

Support you can
trust and rely on

Sympathy Support Services provides personalised, compassionate NDIS support for people with disability across Victoria. We put your goals first — every step of the way.

Make a Referral How It Works

How to get started with us

Getting support is easy. Here are the simple steps to begin receiving your NDIS services through Sympathy Support Services.

Make a Referral

Fill in our simple online referral form below, or call us on 0481 816 193. We'll review your details and get in touch within 2 business days.

Initial Meeting

We arrange a friendly meeting to get to know you, understand your goals, and review your NDIS plan. You can bring a support person or advocate.

Your Support Plan

Together we create a personalised Support Plan tailored to your needs, preferences, and goals. You review and approve everything before we start.

We Begin Support

Your dedicated support worker begins delivering services. We check in regularly, review your plan, and adjust as your needs change.

Start Now — Make a Referral

Our NDIS Services

We provide a wide range of supports to help you live the life you choose.

Daily Personal Activities

Assistance with everyday tasks including personal hygiene, dressing, grooming, meal preparation, and household tasks.

Travel & Transport

Support to travel safely to appointments, community activities, employment, and social events.

Community Participation

Help to connect with your community, attend events, develop social skills, and pursue your interests.

Life Skills Development

Building independence through development of daily living skills, decision making, and self-management.

Supported Independent Living

24/7 or drop-in support to help you live independently in your own home or shared accommodation.

Group & Centre Activities

Group programs and centre-based activities to build skills, connections, and confidence in a supportive environment.

About Sympathy Support Services

Based in Melbourne and surrounding suburbs, Sympathy Support Services is a registered NDIS provider committed to delivering high-quality, person-centred support to people with disability. Our team includes multilingual staff fluent in Farsi and Arabic, so we can support you in the language you're most comfortable with.

We believe every person deserves the freedom to make choices about their own life. Our experienced, qualified team works alongside you to achieve your goals and live with greater independence and joy.

  • Qualified and police-checked support workers
  • Personalised support plans for every participant
  • Available 24 hours, 7 days a week
  • Transparent pricing — NDIS price guide compliant
  • Culturally aware and inclusive support
  • Multilingual staff — fluent in Farsi and Arabic
  • You choose your workers and set your goals
24/7

Available every day of the year

100%
Person-centred
NDIS
Registered provider
VIC
Melbourne based
6+
Support services
1. Client Details
2. Client Representative Details (if applicable)
3. NDIS Details
4. Referrer Details (person making this referral)
5. Reason for Referral

We will contact you within 2 business days to discuss next steps.

Frequently Asked Questions

Have a question? Here are answers to the things people ask us most. If you can't find your answer, give us a call.

The National Disability Insurance Scheme (NDIS) is a government program that provides funding for Australians under 65 with a permanent and significant disability. To qualify, you need to meet the NDIS access criteria. Visit ndis.gov.au or call 1800 800 110 for more information.
Our fees are set in line with the NDIS Pricing Arrangements and Price Limits. If you are an NDIS participant, your NDIS funding covers the cost of our services. We are transparent about all costs before services commence — there are no hidden fees.
Yes! We believe in choice and control. We take into account your preferences around personality, language, culture, gender, and skills when matching you with a support worker. Your input is valued throughout this process.
We support participants across Melbourne and surrounding suburbs. Our multilingual team — fluent in Farsi and Arabic — can support participants from diverse cultural backgrounds. Please contact us to confirm coverage in your area.
We welcome all feedback. You can contact us by phone, email, or in person. You also have the right to contact the NDIS Quality and Safeguards Commission on 1800 035 544 at any time. There are no negative consequences for raising concerns.
Absolutely. You are welcome to bring a family member, friend, carer, or advocate to any meeting. If you need help finding an advocate, visit dana.org.au/find-an-advocate or ask us and we will help you.

Contact Us

We're here to help. Don't hesitate to reach out by phone, email, or post.

📞 Contact Information

Phone
0481 816 193
Address
Melbourne & surrounding suburbs, VIC
Hours
Available 24 hours, 7 days a week
Languages
English, Farsi (فارسی), Arabic (العربية)

🆘 Urgent & Crisis Support

If you or someone you support is in immediate danger, please call emergency services.

Emergency
000
NDIS Commission
1800 035 544
Find an Advocate
dana.org.au